Lost Property

If you think you may have left something with us, please get in touch as soon as possible.

Except for in circumstances of a high value and/or important item (such as jewellery, keys or tech items), we are not able to contact guests when they leave property behind. If a high value item is left, we will make every attempt to contact the guest as soon as the item is discovered by our team or handed in. If we cannot reach the guest immediately we will email to say the item(s) is here and will securely hold it as per the below.

Most items (except some types, see below) will be held by us for a period of 6 months. After this time they will be given to charity or disposed of - whichever is most appropriate for the item.

Any perishable and personal hygiene items cannot be held due to health and safety and will be disposed of within a matter of hours of being found.

It is up to the guest to arrange to pick up or pay for the postage required for us to return the property back to the owner. We’re sorry but due to high costs in the past for large amounts of lost property, we cannot cover the postage cost ourselves. Postage can be reimbursed to us via bank transfer, a card payment over the phone or added to a future booking, if applicable. This can be arranged on a case-by-case basis.

We are not liable for the loss or damage of any property or personal belongings during your stay, or left behind afterwards. We are also not liable for your property during transit back to you, and will let you know and agree the carrier/postal method with you prior to posting.

We understand it is important to reunite property with its owner and we will be helpful and prompt in our part in getting your property back to you.