Guesthouse - Terms and Conditions

Bookings are subject to the following terms and conditions.

The Booking Contract

A contract between you and us (the owner) will come into existence when payment is received and a booking confirmation is issued showing the confirmed holiday dates. The contract binds you & all the members of your party. It is your responsibility to ensure that all members of your party accept the terms of the contract set out in these ‘terms & conditions of booking’. Failure to disclose all relevant information or comply with these terms may lead to termination of the contract & loss of the booking.

Bookings

Bookings cannot be accepted from persons under eighteen years of age.

We reserve the right to refuse a booking without giving any reason if we think that it could compromise the proper use of our property or be harmful to the peace, enjoyment and well-being of other guests.

Payment upon Checkout and Deposits when Booking (Guesthouse)

Unless arranged with us otherwise, or your Third Party Agent (e.g. Booking.com) booking is subject to a different policy, full payment for your stay will be taken in person upon checkout. Please check your reservation confirmation email carefully, particularly if you've booked through a third party, as to what type of booking you have made and when and how payment is due.

We do not currently take deposits at the time of booking unless for group bookings (see below), although card details are collected and securely stored by our booking system. Should you cancel within 7 days of your check in date then charges will apply:

Direct Bookings: £50 charge for cancellation within 7 days unless a cancellation or a no-show occurs on the day of check in (from 00:00 hours), then we will charge the full amount for the booking.

or

Bookings via a Third Party Agent (e.g. Booking.com): The charge amount can vary depending on the third party agent and type of booking made with them. Please check the T&Cs on your booking with them for deposit and cancellation details. Should a cancellation be made on the day of check in (from 00:00 hours) or a no-show occurs, then we will charge the full amount for the booking.

Group Bookings: Deposits of £50 per room are only taken at the time of booking for direct group bookings of 4 or more rooms (this could be different for third party bookings). For bookings of 4 rooms or more, this deposit remains fully refundable up until 14 days (up to 00:00 hours) before your check-in date. If a part or full cancellation of all rooms is made after this date then the deposit shall not be refunded. Should full or part cancellation be made on the day of check in or a no-show occurs, then we will charge the full amount for the booking.

We would encourage all group bookings to be made directly with us and not via a third party.

Our holiday cottages have different deposit and cancellation policies, so please refer to https://weaversofhaworth.com/cottages-terms-and-conditions for those specific t&cs.

Cancellations

Cancellations must be made to us in writing/ by email by the person who made the booking.

Cancellations made prior to 7 days before your check-in date are free of charge, except in the case of group bookings, where this period is 14 days. Should you cancel within 7 days of your check in date then a £50 charge (direct bookings) or an amount specific by your third party, if using them to book, (e.g. booking.com) will be charged. Should a cancellation be made on the day of check in (from 00:00 hours) or a no-show occurs, then we will charge the full amount for the booking.

The same cancellation policy applies to illness, including Covid-19, as it is now not a legal requirement to self-isolate.

Your booking will not be cancelled by us except in exceptional circumstances beyond our control. Notification will be given of the cancellation as soon as possible and we will promptly refund all payments already made to us for your booking. Our liability for cancellation will be limited to payments made to us.

No refunds can be made once the booking has commenced, unless cancelled by us.

We strongly advise that you take out comprehensive travel insurance to cover cancellations. If you choose not to, then you accept responsibility for any loss that you may incur due to your cancellation.

Change of Dates

We will always try and accommodate date-change requests. Changes must be made in writing/ by email by the original booker and be made prior to 7 days before check-in. We cannot accommodate change of dates within the 7 days up until check in.

Check In and Check Out

Check in is from 3.30pm – 9pm. Check out is by 10.30am.

Candles

Candles are not permitted in the guesthouse.

Damages, Breakages, Spill and Losses

Please report any damages, breakages or spills to us, ideally when they occur but if not, when you check-out. We may need to charge your card for these, but would prefer to discuss and resolve this with you, rather than charging your card when we find the damage, breakage or spill after you have left.

We hope it would never be the case but we reserve the right to make a charge to cover additional cleaning costs if your room is left in an unacceptable condition.

Please note that if any keys issued are not returned at the end of your stay, then the cost of replacement will be charged to you.

Personal Belongings

Your personal belongings remain your responsibility throughout your stay. We are not responsible for the loss of any personal belongings or valuables of the guest.

Children

Guests are responsible for the safety and security of their children at all times. Never leave children without adult supervision.

Smoking

Smoking or vaping is not permitted anywhere inside the guesthouse. Please smoke outside our side door where there is a cigarette bin, and away from open windows and doors and those of our neighbours. This must be strictly adhered to and any damage or extra cleaning caused by smoking indoors will be at the expense of you. We will seek to recover any consequential costs (such as the next guests wanting compensation for the smell of smoke in their room) from you.

Wi-Fi

Wi-Fi is provided free of charge for personal and not business use. In some circumstances beyond our control there may be times when the wi-fi becomes unavailable. We are unable to offer compensation should this happen. Bandwidth speeds cannot be guaranteed and no unlawful material should be downloaded, as a condition of the service provided.

Pets

Dogs are allowed in the guesthouse by prior arrangement and at our discretion, in our dog friendly room, The Shirley Suite. Please keep dogs under control at all times, bearing in mind the cats and dogs of our neighbours and not causing them any distress or harm.

Parking

We give information on parking options on our website but do not take any responsibility for vehicles parked at your own risk and any accidents, damage or loss to the vehicle or belongings left inside.

Temporary pause in services

We shall not be liable for any temporary defect or malfunction of any equipment, machinery or appliance in the building.

No compensation will be given for any temporary outage of electricity, gas, water, internet connection or television service.

Special Offers

From time to time, we may offer special offers or late availability discounts. These can only be honoured if confirmed at the time of booking.

Insurance

We strongly advise taking out a comprehensive travel insurance product, which covers cancellation and any losses during your stay. We will not be held responsible for any loss incurred from theft, damage or loss to your belongings.

Something you need to speak to us about?

If you feel that you wish to discuss a complaint with us during your stay, you must contact us within 24 hours of the problem. This must be done whilst you are still at the property, so that it can be investigated as soon as possible and remedial action taken, if required.  A claim for a refund or compensation will not be considered if it is raised after the holiday has ended and you have therefore denied us the chance to rectify the complaint. If any complaint cannot be resolved during your holiday, despite notifying us, you must write to us within seven days of your return with full details.

Limitation of Liability

We cannot accept responsibility for any material loss, damage, additional expense or inconvenience directly or indirectly caused by or arising out of the property, its plumbing, gas, electrical services or exceptional weather.

No responsibility is accepted for loss or damage of property, (including pets), vehicles or vehicle contents belonging to the guest or any member of the party during your stay.

If applicable, the maximum liability accepted by us will be the total cost of the holiday as paid by the guest. No other expenses such as travelling costs or alternative accommodation will be accepted.

Force Majeure

We cannot accept responsibility or liability for any alterations, delay or cancellation or any other loss or damage caused by war, civil strife, terrorist action, industrial disputes, fire, sickness, bad weather, epidemics, acts of any government or public authority, or any other event outside our control.

Variation

We reserve the right to make reasonable amendments or additions to these terms and conditions without notice. Any subsequent variations will replace previous terms and conditions.

Privacy Policy

Our privacy policy can be read here https://weaversofhaworth.com/privacy-policy